Scaling Customer Dashboards for HybridHero

Client

HybridHero provides an innovative hybrid workplace management SaaS solution for companies managing flexible, multi-location workspaces. Their clients rely heavily on real-time dashboards to track bookings, utilization, and asset availability.

"We'd been carrying a latency issue for months. IRU came in, identified the root quickly, and solved it cleanly. That one fix reduced support load and unblocked work we'd delayed for too long."

– HybridHero Product Manager

Challenge

As HybridHero's customer base grew, their dashboards faced severe performance bottlenecks. Large customers experienced unusable load times, causing frustration and hindering critical business decisions. Without immediate resolution, HybridHero risked losing enterprise clients.

Approach

IRU partnered closely with HybridHero's product and engineering teams, performing a comprehensive analysis to identify the root cause: inefficient data modeling and frequent database queries causing excessive latency.

IRU then implemented a targeted, pragmatic solution:

• Optimized Data Models: Designed specialized pre-computed MongoDB collections tailored for high-frequency dashboard metrics.
• Efficient Queries: Built highly performant aggregation pipelines, significantly reducing database trips per dashboard load.
• Dashboard Code Refactor: Adjusted front-end logic to maximize the advantages of optimized data structures.

Impact

The IRU solution delivered immediate and substantial improvements:

• 5X faster dashboards: Reduced dashboard load time from over 40 seconds per metric to under 2 seconds.
• Seamless scalability: Prepared HybridHero's platform to effortlessly support millions of data points, ensuring future-proof growth.
• Enhanced customer experience: Immediate responsiveness increased customer trust, satisfaction, and adoption of HybridHero's advanced analytics features.

Optimize your data products with IRU

At IRU, we transform data bottlenecks into opportunities. With deep expertise in scalable data modeling, MongoDB performance, and customer-facing analytics, IRU delivers tailored solutions that scale effortlessly with your business.